ABOUT US
Stalwart Management LLC operates within the greater Kansas City Metropolitan area. Our company generates two streams of revenue through residential property management of single family, multifamily and medium sized apartment buildings. We also acquire properties to provide additional housing units. Our company has made a commitment to consistently find ways to maximize efficiency in all aspects. We strive to provide quality housing and customer service through our policies, efficiencies, and technology
MISSION STATEMENT
We will always treat our client’s property as if they were our own properties. We maintain the utmost professionalism when corresponding with our customers (tenants) and clients (property owners). Our goal is to effectively serve all stakeholders that are directly or indirectly related to our business operations.
COMPETITIVE ADVANTAGE
We employ a volume-based commission structure. Our goal is to keep the tenants satisfied with our services by offering complimentary online payments via ACH or cash payment centers located at all local CVS, 7 Eleven, and Casey’s General stores. Our online tenant portal allows tenants to place and track maintenance work orders, as well as having immediate access to account information and leasing documents. We utilize various lean processes and technologies to reduce cost and increase efficiencies. Vacant properties are listed with a technology that allows tenants to schedule a self-showing view of the home at their leisure without an agent present. All lease signage occurs digitally and is stored on a cloud server. We employ online property management software that fully integrates every aspect of our property management (accounting, tenant screening, tenant and owner portal, leasing documents, report generation, payment processing, etc.). The processes and technologies are scalable and systematic. Consequently, we are able to provide quality service and more value to our clients.
We do not use micro transactions to profit from clients or customers. You will never be charged a transaction fee for profit to make payment or receive payment. We charge a flat listing fee. Which includes signage, lockbox, leasing materials, high resolution photos, and syndication through 17 different rental sights. Tenant screening and leasing are also included in this fee. Once the unit is occupied we charge a flat monthly percentage of the contracted rent. We do not charge additional fees to coordinate repairs requested by the tenant for the property. Owners can cancel after 90 days without penalty. Therefore, we are motivated to provide consistent quality service to retain their investments and continue our commitment of quality customer service. At the end of the lease we do not charge an additional fee to renegotiate the lease. However if a new tenant has to be found we do charge a fee for move out inspection, maintenance and cleaning coordination; In addition to the itemized report and security deposit distribution back to the tenant
OPPORTUNITY TO PROVIDE BETTER SERVICE
Prior to the formation of the company we were a group of small time real estate investors. Over the years we have had experience with several property managers locally and in different states. We found that property managers’ general cost structure is weighted heavily on new tenant acquisition. Terrible customer service to the tenants/customers may be incentivized. The property manager may receive one month’s rent plus the monthly commission from the client despite dissatisfaction to the tenant/customer. In some cases, a tenant’s decision on whether to renew the lease could solely decide on the quality of property management received, irrespective of the merits of the property they reside in. Typically the owner will not discover the true reason the tenant decided to lease elsewhere. This high turnover causes the management company to generate more revenue at the expense of the owner, since it is typically less to renew a current tenant than to place a new tenant. Again, this turnover benefits the property manager at the cost of the owner, since many management contracts, with regards to costs, which are highly weighted to the front end of the lease.
ADDITIONAL STAFF QUALIFICATIONS
Licensed Realtor in Missouri & Kansas
Member of the National Association of Realtors (NAR)
Certified Property Management Specialist
Six Sigma Green Belt certificate (Villanova University)
Member of National Association of Residential Property Managers (NARPM)
Professional Liability Insured
On staff business accountant
Licensed General Contractor